MC Interpersonal Conflict Management

📝 Course Summary: Interpersonal Conflict Management

In today’s fast-paced and interconnected world, conflict is inevitable — but it doesn’t have to be destructive. This microcredential equips learners with the essential knowledge and practical skills to understand, manage, and resolve interpersonal conflicts effectively.

Learners will explore the nature and types of interpersonal conflict, examine key conflict theories, and reflect on their own conflict handling styles using established frameworks. The course introduces proven conflict resolution strategies that emphasize empathy, active listening, assertiveness, and problem-solving. Additionally, learners will develop critical thinking skills to analyze conflict situations, challenge assumptions, and make thoughtful decisions under pressure.

Through engaging videos, self-assessment tools, real-world case studies, and reflective activities, this microcredential empowers learners to become confident and constructive communicators — whether in the workplace, classroom, or personal relationships.